Acknowledgments – Lead With Your Customer, 2nd Edition:Transform Culture and Brand into World-Class Excellence


F irst and foremost, we would like to thank our families, friends, and colleagues for the years of support. We are grateful for you all. You inspire us to continue building a legacy of integrity and excellence.

In addition, we would like to acknowledge the many respected thought leaders, scholars, and pioneers of organization development who have come before us. Our efforts in this book to provide a unifying model of sustainable excellence build upon and synthesize the best of your valuable contributions.

Finally, our thanks to the thousands of clients and readers who have provided encouragement to us about writing this updated edition. We trust that you, as well as new readers, will find the new information valuable. Our hope is that this becomes your team’s one-stop shop overview of how the best concepts and tools work together to achieve extraordinary results in the real world. We are excited for your future successes and are eager to hear your examples of world-class results.